SHIPPING & RETURNS

Welcome to UAB An Group Export's Shipping Policy section. We are committed to providing efficient and reliable shipping methods for our high-quality products. We ensure secure packaging to safeguard your order during transit. Our transparent approach to costs and clear delivery timelines aims to build trust and loyalty with our clients.
 
At UAB An Group Export, we prioritize customer satisfaction. Our return policy is designed to provide clear instructions in case you need to make a return or exchange. We believe in making the process simple and hassle-free for our customers. Your confidence in our products is our priority, and we strive to ensure a seamless experience for you.

Shipping Information

At UAB An Group Export, we are dedicated to ensuring that your products arrive safely and discreetly. Please review our shipping policies below:

Shipping Rates & Delivery Times

• Domestic Shipping (USA):

  • Free standard shipping on all orders over $500.

  • Crypto Payment : Customers get 5% Discounts and Free Delivery

  • Standard shipping: 3-7 business days.

  • Expedited shipping available for an additional fee (1-3 business days).

• International Shipping:

  • We offer worldwide shipping to select countries.

  • Shipping costs vary by destination and will be calculated at checkout.

  • Delivery times vary based on the destination and customs processes, typically within US & Canada 24 hours - 2-3 days,  Worldwide between 7-21 business days.

Order Processing

• All orders are processed within 1-2 business days of receiving your order.

• Orders placed on weekends or holidays will be processed on the next business day.

• You will receive a shipping confirmation email with tracking details once your order is dispatched.

Discreet Packaging

• Your privacy is our priority. All orders are packaged discreetly, with no indication of the contents to ensure confidentiality.

Customs and Import Taxes

• For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the product price or shipping cost.

• Please check your local import laws before placing an order, as we are not responsible for delays or issues caused by customs.

Returns & Refunds

We want you to be fully satisfied with your purchase from UAB An Group Export. If you are not, please review our return and refund policy below:

Return Eligibility

• Time frame: You may request a return within 30 days of receiving your order.

• Condition: Products must be returned in their original, unopened packaging and must be unused to qualify for a refund.

• Non-Returnable Items: Due to the nature of our products, opened or used items, as well as digital products, are not eligible for return.

How to Initiate a Return

1. Contact Us: Email our customer service team at [info@angroupexport.com] or text us at +1-608-620-3565 with your order number and reason for return.

2. Return Authorization: Once your return is approved, we will provide you with instructions for returning the product to our warehouse at 2610 Country Rose Ct, Madison, WI 53713, USA.

3. Ship Your Item: Please use a traceable shipping method to ensure your item reaches us. We are not responsible for lost or damaged returns.

Refunds

• Once we receive your return and confirm the product is in its original condition, we will process your refund.

• Approved Refunds: Refunds will be credited to your original payment method within 7 business days.

• Partial Refunds: If the product shows signs of use or is returned in damaged condition, a partial refund may be issued at our discretion.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the product arrived damaged or we made an error with your order.

Exchanges

• We offer exchanges for defective or damaged products. If you need to exchange an item, please contact us for assistance.

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